Careers
At WorkCover Queensland we believe that our people are our greatest strength, so we pride ourselves on providing an outstanding work environment to maximise their potential. We are committed to employing a diverse workforce and offer a range of employment opportunities and benefits.
Why work with us?
We encourage a work/life balance
WorkCover Queensland understands the importance of maintaining a healthy work/life balance. We support our employees in maintaining this balance through bank time, flexible working arrangements, 14 weeks paid maternity leave, one week paid paternity leave, and the opportunity to purchase additional leave.
We provide a valuable community service
Being injured at work can be physically, psychologically, and financially difficult for employees and employers. When working at WorkCover Queensland, you are helping support injured workers to get back to work.
We recognise your performance
With a salary structure linked to your performance, we will ensure that you are recognised for your contributions at your annual remuneration review.
We support and develop our people
We are committed to providing ongoing development and support to our people. We provide in-house professional development and extensive on-the-job training. We provide generous financial and leave assistance for relevant professional memberships and tertiary qualifications.
We provide additional benefits
Working at WorkCover, you will be entitled to receive discounted private health care, free influenza vaccinations, financial support for wellness, and access to long service leave after seven continual years of service.
Jobs Online
Our Jobs Online site offers you the opportunity to apply for existing vacancies, as well as register your details even if no suitable positions are currently available. Search current opportunities and register your details now by clicking on the link below.
Our profile
WorkCover Queensland has five divisions—their functions are outlined below:
- Customer Services
- Operations
- Common Law
- Business Solutions
- Corporate Services
Customer Services
The Customer Services division is our largest division and is responsible for our employer and injured worker customers—the division is the face of WorkCover Queensland. We work with the injured worker, the employer, and medical and allied health providers to help rehabilitate the worker, so they can return to work quickly and safely.
We work in locations all across the state, so employers and injured workers have the flexiblity to talk to us face-to-face.
Operations
The Operations division has three business areas—Claims Determination, Business Support, and Customer Support.
The Claims Determination team assess work related injury or illness claims and determine liability. Business Support processes medical payments and claims registrations and incorporates the mailroom, scanning, and records. The Customer Support group encompasses Premium Services, New Business, and the Contact Centre.
Common Law
The Common Law division is responsible for assessing and managing common law claims.
A worker can only claim for common law damages successfully if their injury was caused by their employer's breach of duty, breach of contract, or negligence.
Business Solutions
The Business Solutions division provides WorkCover Queensland with the business and systems support services required to run the business. Business Solutions provide end-to-end services from analysis of business needs and the design and development of solutions, through to process change implementation and technical training of WorkCover Queensland people.
Corporate Services
The Corporate Services division has four business areas, which provide support to our core business.
Business Consulting is responsible for reporting, data and trend analysis, and determining premium pricing.
Human Resources provides support to all WorkCover Queensland divisions in the areas of recruitment and selection, performance management, training and development, workplace health and safety, and employee relations. Human Resources supports the initiatives that build WorkCover Queensland’s cultural direction and focus.
Financial Services incorporates our accounts payable/receivable and payroll services, management and financial accounting and our systems accounting and systems testing.
Risk and Compliance is responsible for the audit, quality assurance and compliance of the organisation. This area also includes our communications team who is responsible for providing strategic and policy advice and overseeeing our media and communication activities.
