Customer relations
WorkCover Queensland believes customers should be able to quickly and easily access our people, make enquiries and provide feedback - both positive and negative - about our services and our web site. We are also committed to protecting user privacy. To ask a question or tell us what you think, or to read our privacy policy, choose the appropriate area below:
- General enquiries - use our general enquiries form to quickly and easily find out about a WorkCover related matter. You might want to ask a question about a WorkCover claim, find out about the definition of a ‘worker’, get information about a new or existing policy, or request forms, fact sheets, and brochures.
- Compliments - knowing what we do well helps WorkCover to continually improve our customer service. Please pass on any positive feedback by completing our customer compliments form.
- Complaints - knowing what we don’t do well will also help us to improve our services. Find out how our complaints process works or lodge a complaint on-line by using our customer complaints form.
- Web site feedback - we are committed to continually improving our web site to better meet customers' online needs. If you have any feedback or suggestions about our site please let us know by using our web site feedback form.
- Matters under review - reviews into workers compensation and related matters may be conducted allowing stakeholders to provide feedback on such matters
- Privacy policy - WorkCover Queensland is committed to protecting user privacy. We handle personal information in line with the State Government's Public Sector Privacy Scheme. You can find out about our Privacy policy by visiting this area.
- Service charter - this charter is our commitment to specific, measurable customer service targets. We welcome your feedback on our performance.
- Tender opportunities - for general procurement enquiries, please email tenders@workcoverqld.com.au.
