Service charter
We at WorkCover Queensland will:
- be proactive and responsive
- personally answer your call during business hours
- respond to you promptly
- communicate in plain language
- give you the contact details of a person who can assist you
- listen to and assist you
- be fair and impartial in our dealings with you
- process claims and payments quickly
- keep you informed throughout your claim
- facilitate rehabilitation and return to work
- welcome your feedback and respond to your concerns.
This is our commitment to you.
