We are a customer focused insurer and aim for insurance excellence. Despite it being mandatory for all Queensland employers to hold a WorkCover accident insurance policy (unless employers hold a self-insurance licence), WorkCover strives to be competitive with commercial insurers. Our approach is simple: build lasting, valued relationships with our customers and stakeholders. This means understanding and meeting customers’ needs and evolving our business processes to suit these needs.
Our visions, values and goals define what we strive for and how we get there.
The services we deliver are streamlined through four divisions.
The system by which our organisation is directed and controlled, ensuring that activities are undertaken with due diligence and accountability.
Our Board sets our strategic direction and tracks our performance against our Statement of corporate intent.
Our executive managers lead our people to achieve the vision and goals of the organisation.
Our new industry alignment will help us to better understand our employers’ businesses and the roles workers perform within their particular industry.