Customer service commitment

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Our commitment to customers

WorkCover Queensland is committed to providing exceptional service and engaging with our customers and stakeholders. Our values of excellence, integrity, responsiveness and respect are expected to be incorporated into everything we do:

Service   Engagement

Recovery   Information

Service

WorkCover's aim is to deliver excellent customer service and to make doing business with us easy for you. We will always strive to meet your expectations by:

  • personally answering calls during business hours
  • listening first, then responding in a timely way
  • communicating openly and in plain language
  • providing contact details of a person to assist
  • being fair and impartial in all our interactions.

Engagement

WorkCover cares about our customers and stakeholders and wants to engage with you in a positive way for our mutual benefit through:

  • understanding individual requirements
  • asking how we can improve
  • providing regular updates
  • proactively building relationships
  • offering value added services.

Recovery from injury

WorkCover is here to support the often difficult and emotional experience of a work-related injury. We are committed to assisting recovery at work and liasing with all parties involved to achieve the best possible outcome by:

  • communicating regularly with everyone involved
  • undertaking necessary rehabilitation required
  • facilitating early, safe and appropriate return to work
  • providing support to reduce the impact of the injury
  • assisting to reduce the disruption any injury can cause.

Information and feedback

WorkCover values the information and feedback you give us.

We take all reasonable precautions to protect the information you give us and your privacy by:

  • storing your personal information securely
  • allowing access to information quickly and easily.

We welcome feedback which can help us to improve the service we provide. This can be given to us: