Organisational structure
Who we are
We are a statutory body, providing and managing workers’ compensation insurance for the people of Queensland.
We are self-funding and operate as an independent, commercial enterprise, even though we are owned by the Queensland Government.
Our income is derived from premiums paid by our policy holders and returns on our invested funds.
What we do
Our functions are outlined in section 383 of the Workers’ Compensation and Rehabilitation Act 2003 (the Act). In summary, we are the exclusive provider of accident insurance for work-related injuries in Queensland, with the exception of self-insurers.
A WorkCover Queensland Accident insurance policy covers employers for the cost of workers’ compensation claims. It also provides injured workers with compensation, medical costs, and other benefits after a workplace injury.
Our key focus is on a prompt and effective return to, or stay at work outcome. We work with the worker, the employer and medical and allied health providers to help rehabilitate injured workers so they can return to work quickly and safely.
Other insurance products available from us include workplace personal injury insurance (for eligible persons), household workers insurance, and contracts of insurance.
Our organisational structure
Our Chief Executive Officer, Tony Hawkins, reports to the WorkCover Queensland Board of Directors, who in turn reports to the Attorney-General and Minister for Justice, The Honourable Jarrod Bleijie MP.
The services we deliver are streamlined through the following four divisions:
Customer Services
Our Customer Services division works in partnership with our employers, injured workers and other stakeholders to deliver high quality customer service at an affordable price that is valued by our business partners. Under our customer service model, each region manages specific industries and provides a complete end to end claims management process, from the initial determination of a claim, through case management/return to work and common law. With this more holistic approach, we aim to enhance claim management outcomes and deliver a better service to our customers.
Finance
By managing our finances to focus on a long-term investment strategy, we are able to maintain minimum capital requirements and appropriate premium, claims cost and operating expenditure. The division also provides procurement services, statistical analysis, quality assurance and audit functions to support our business.
Business Solutions
Our Business Solutions division provides solutions and services to meet business needs and customer service outcomes. The division ensures that the business is supported by processes and technology that is reliable, sustainable and makes the work of our people easier and more efficient.
Corporate Services
Our Corporate Services division consists of business support, customer support (including all customer compliance and recovery functions), people support, communications and property services. The division provides essential services that ensures our customer and stakeholder information is processed efficiently with seamless interaction. The division supports customer service activity through streamlining initiatives focused on simple and flexible processes that are valued by our customers.