Online claim troubleshooting
You may receive the following error message when uploading your completed claim form:
Your file upload was unsuccessful.
Listed below are some potential reasons why you can not upload your claim file:
- you have tried to upload an open document:
please ensure the Online claim form is closed and try to upload the file again.
- you have tried to upload an unapproved form:
please only upload the approved Online claim form
- you have tried to upload more than one form:
you can only upload one form at a time.
Please ensure you follow these instructions to lodge your claim online:
- Download and complete the Online claim form
and ‘Save As’ to your computer. Save the completed form as a Microsoft Word document, with the filename ending in .doc (for example, Jane Smith claim.doc). - Close the saved document.
- Click on 'Step 2 - upload an online claim form’ to upload the file. Click the ‘Browse’ button, select your saved claim form and click on ‘Upload’.
- If your upload is successful, click on ‘Next’ to complete the process.
- If your upload is unsuccessful, and you receive an error message, click ‘Go Back’ to try and upload the form again. Make sure the document is saved as a Microsoft Word document (filename.doc) and that it is closed before you upload. Only the approved Online claim form can be uploaded.
If you are unable to complete any part of the form, or have any other problems, please contact WorkCover Queensland on
1300 362 128. We will follow up on any further information we need to lodge your claim.
To try to upload your completed Online claim form again, please go back to Step 1 - how do I lodge my claim online?
