Rights and responsibilities
Queensland’s workers’ compensation scheme has been designed to balance the needs of workers and employers. This area of the web site provides information on the rights and responsibilities of employers and workers in regards to the statutory claims process, the management of an insurance policy and other issues related to WorkCover Queensland.
Specifically, a worker's responsibilities are:
- cooperate with WorkCover Queensland and the provider who are involved in returning you to work
- give information honestly when asked
- keep us informed about your circumstances, for example a change in certification, whether you have returned to any form of work
- participate in rehabilitation and return to work programs.
Specifically, an employer's responsibilities are:
- notify WorkCover Queensland immediately about a workplace injury
- cooperate with us and the injured worker
- keep us informed about any return to work programs .
If people are aggrieved about decisions made by WorkCover Queensland, they can have these issues addressed through WorkCover’s internal complaints process and through Q-COMP, the Worker’s Compensation Regulatory Authority. Q-COMP is separate from WorkCover Queensland and is required to impartially review decisions made by Queensland’s workers’ compensation insurers.
A WorkCover Queensland customer advisor is the person who manages an injured worker's claim until their condition stabilises or the worker recovers from the injury. A customer advisor is responsible for:
- working with the injured worker, rehabilitation coordinator (or employer), treating doctor, and other health providers to set rehabilitation goals and develop a return to work plan
- working with health providers to make sure the worker receives timely and appropriate rehabilitation
- approving certain treatment costs and managing the worker's benefits.
