Panel lawyers and factual investigators
Panel lawyers and factual investigators
We work with you to ensure the delivery of claims management outcomes is easy and in line with the agreed service level standards.
- panel lawyers and factual investigators who provide services to us have their own dedicated WorkCover relationship manager. They handle your claims management issues, and your supply or request for information—our goal is to ensure you can easily communicate with us whenever you need to.
- our online document lodgement service allows speedy receipt and actioning of claims information and payments. You can submit claims related documents and invoices (you must be registered for electronic funds transfer (EFT) with us).
- supplying your EFT details allows efficient transfer of payments.
- working electronically ensures a consistent level of service to our customers—we work electronically and require you to communicate with us electronically wherever possible
WorkCover QuickDocs
WorkCover QuickDocs allows lawyers representing injured workers to exchange documents and information with us via this secure portal. By using the ‘inbox’ and ‘send’ facility, you can receive claim documents and messages directly from us. You'll also have access to a history of the documents you've submitted.
For information on what type of documents you can lodge, call us on 1300 362 128.