How to invoice us

Share |

What we pay

We pay for services based on the Q-COMP table of costs and reimburse up to the maximum amount listed for an item code.

If you choose to charge an amount above the maximum schedule fee in the table of costs, you should tell the worker the excess amount and let them know that we don't refund the excess amount. The excess amount should not be invoiced to us.

Tables of costs are updated regularly by Q-COMP and you should be familiar with the current fees payable at the time you invoice us for a service. We will not alter payments made due to incorrect use of the costs.

How we pay

We pay our providers by electronic funds transfer (EFT). When you register as a provider you must provide your bank account details (we do not pay by cheque). If you change your bank account details, you should immediately update your details by calling 1300 362 128.

Invoice requirements

Your invoice must be submitted within two months of the completion of treatment. We're unable to pay invoices submitted outside this timeframe. Your invoice must have:

  • your ABN. This must be clearly displayed as per ATO requirements—only one ABN per invoice
  • it should state ‘tax invoice’
  • your business address and contact details
  • an invoice number (invoice numbers should not be re-used)
  • your WorkCover provider number (if known)
  • WorkCover claim number (if known)
  • claimant’s name, date of birth and residential address
  • date of service
  • name of practitioner who provided the service
  • Q-COMP table of costs item code
  • description of service provided
  • cost of service clearly displaying the GST component
  • name and the address of the worker’s employer.

Submitting an invoice

Invoices can be submitted to WorkCover through provider online, online services, fax or mail. Do not email your invoices directly to a WorkCover person unless you've been requested to.

Send us your invoice and worker’s medical certificate as soon as possible after providing the service—invoices are paid in the order we receive them.

Provider online

Providers can use our secure online service, provider online, to search, view, print and/or download your remittances and invoices online. Remittances are displayed in the same format as the printed remittances from our provider payment runs.

You can also download the remittances in .pdf and .csv formats. This means you can save copies or import the data to analyse the remittances in your accounting system.

The search function allows you to search through remittances using one or more of the following search filters:

  • invoice number
  • claim number
  • date of service.

By viewing remittances this way, you will be able to see the status of your invoices on a line-by-line basis.

Register for provider online.

Radiology invoices

If you are submitting an invoice for radiology, the invoice must be accompanied by the radiology report. We will not pay radiology invoices which are not accompanied by the report.

Special circumstances

If you feel the maximum schedule fee under the table of costs is inadequate, you may apply to us in writing for an increase. You must specify the special circumstance and the reason/s the cost should be increased in the particular case.

We may approve the increase if, after considering the application, we accept the increase is justified. An application must be made and approved before you can commence treatment.

Frequently asked questions 

  • Why was my payment denied under the ‘two month rule’?
    • WorkCover has an important role to play in balancing fair and appropriate benefits for workers with reasonable cost levels for employers. To do this, we need to identify claims costs in a timely manner, and this is why the Workers’ Compensation and Rehabilitation Act 2003 (the Act) states that invoices are to be submitted within two months after the treatment is completed. As it's a legislative requirement for invoices to be submitted within this timeframe, we're unable to pay you if your invoice is submitted outside this time. We recommend you monitor your payments via Provider online. If you become concerned about a missing payment, please follow up within two months of the date of service by calling us on 1300 362 128.
  • What is the fastest way to get paid?
    • We offer a priority invoice payment turnaround for invoices submitted directly via Provider online. Electronically uploaded documents (for example, documents printed direct to PDF and uploaded to us via Provider online) work best with our system and therefore are handled more efficiently than faxed or mailed documents. If you wish to upload, fax or mail your accounts, please ensure your document is readable and meets the invoice requirements outlined above. If you fax or upload your invoices, please do not submit originals as well via mail as this creates duplicates in our system.
  • Should I mail in an original invoice if I fax in or upload using Provider online?
    • Please do not submit originals via mail as well. This creates duplicates in our system.
  • What do I do if my account hasn’t been paid?
    • If you have submitted an invoice and it has not been paid, please do not simply re-submit the invoice. Check your provider online account and confirm the payment has not been made by searching by claim number, invoice number and/or service date. If you can't confirm the payment via provider online, call us within two months of the service date on 1300 360 128.