Support services for workers, employers and carers

Need help? 

You’re not alone. Help is available.  

In an emergency  

If you’re in immediate danger, call 000.  

24/7 crisis support 

Lifeline – crisis support

• Call: 13 11 14
• Text: 0466 131 114 

13YARN – crisis support for Aboriginal and Torres Strait Islander peoples

• Call: 13 92 76 

Other wellbeing support 

• DVConnect: 1800 811 811
• Beyond Blue: 1300 22 4636 

Extra support for workers 

If you’d like extra help with your claim or your wellbeing, the following services can support you.

For help with your claim and requesting a review

The Workers’ Compensation Information and Advisory Service (WCIAS) offers free and confidential guidance.  

• Phone: 1800 102 166  
• Email: info@wcias.org.au    
• Website: WCIAS 

For emotional and wellbeing support 

The Workers’ Psychological Support Service (WPSS) offers free and confidential support from experienced social workers. It supports Queensland workers, their families, and others affected by a work-related injury. 

• Phone: 1800 370 732   
• Email: info@wpss.org.au    
• Website: WPSS  

For crisis services 

Call 000 if someone is in immediate danger.  

Call Lifeline for 24/7 crisis support  

Phone: 13 11 14    

Text: 0477 131 114 

Extra support for employers 

Help understanding Queensland workers’ compensation and the claims process 

The Workers’ Compensation Information and Advisory Service for Employers offers free and confidential guidance.  

• Phone: 1300 365 855  
• Email: advice@wcias-for-employers.com.au  
• Website: WCIAS for Employers 

Support for carers 

Carer Gateway 

Australian Government program offering free services and support for carers. 

• Phone: 1800 422 737 (8am-5pm, Mon-Fri)
• Visit: Carer Gateway
• Join: Carer Gateway Community Forum 

Support for Aboriginal and Torres Strait Islander peoples 

For crisis support 

13YARN

A free, confidential and culturally safe space for yarns anytime.

• Call: 13 92 76
• Visit: 13YARN

Brother to Brother

24-hour phone support for Aboriginal men to talk about family violence or anything they may be struggling with. 

• Call: 1800 435 799
• Visit: Brother to Brother 

For other support 

• WellMob – online wellbeing resources designed for Aboriginal and Torres Strait Islander peoples
• Black Dog Institute – mental health support and resources

 Other mental health support services

24/7 support services

• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636
• Suicide Call Back Service: 1300 659 467
• 1300 MH CALL: 1300 642 255. Confidential mental health support linking Queenslanders to public services.
• Kids Helpline: 1800 55 1800. For children, teens and young adults aged up to 25. 

For workers in construction

• MATES Helpline: 1300 642 111. 24/7 mental health and suicide prevention support for construction workers and their families.

For emergency service workers

• National Emergency Worker Support Service: free and confidential mental health support for current, former and volunteer emergency workers and volunteers. 

For LGBTQIA+ support

QLife

Anonymous and free LGBTQIA+ peer support and referral (3pm-9pm daily).

• Call: 1800 184 527
• Visit: qlife.org.au  

24/7 domestic and family violence support 

• 1800 RESPECT: 1800 737 732
• DVConnect: 1800 811 811 

Financial hardship support 

• Centrelink
• Your super fund
• The Salvation Army Australia Emergency Relief 

Victims of crime 

If you’re a victim of a violent crime, support is available through Victim Assist Queensland.

You can also learn about your rights under the Charter of Victims' Rights.