Understanding mental injury claims
The resources on this page are designed for WorkCover employers who want to improve their knowledge of mental injury claims to better support workers.
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When life gets hard – whether with financial stress, health concerns or personal struggles – there’s help and support available.
WorkCover resources for employers
The resources on this page are designed for WorkCover employers who want to improve their knowledge of mental injury claims to better support workers.
It explains concepts such as suitable duties, provisional psychological support and reasonable management action.
For independent and free advice, employers can call the Workers’ Compensation Employer Helpline on 1300 365 855 or visit the website.
Your worker has lodged a claim for mental injury. What's next?
Finding out your worker is making a WorkCover claim for a mental health-related injury can be challenging.
This video covers how you’ll be part of the claim, what your role is and what to expect.
We’ll also detail how WorkCover makes a claim decision, and what we might ask of you.
Download the factsheet (PDF, 0.2 MB)
Accessing early mental health support
WorkCover can pay for workers to receive treatment for a mental injury before the claim is decided.
This might include sessions with a counsellor, psychologist, psychiatrist or GP.
In this video, we’ll explain the concept of provisional psychological support, how it works and the benefits of providing early treatment to workers.
Download the factsheet (PDF, 0.8 MB)
How do I find suitable duties for a worker recovering from a mental injury?
Helping your worker to get back to work after a mental injury is an important part of their recovery and it's one of your obligations as an employer.
It can help them to get better sooner, keep them connected to the workplace and boost morale.
This video provides employers tips on finding suitable duties for a worker recovering from a mental injury.
Download the factsheet (PDF, 0.22 MB)
Understanding reasonable management action
In Queensland, mental injury claims caused by reasonable management action, when it’s taken in a reasonable way, are excluded from workers’ compensation.
In this video, we’ll explain what reasonable management action is in mental injury claims to help you confidently and responsibly manage your workers.
Download the factsheet (PDF, 0.22 MB)
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