Claims
Find out how to make a workers’ compensation claim in Queensland, what to expect and where to get support.
We’re here to help you
If you’ve suffered an injury or illness at work, we’ll help you understand what to do next.
In this section, we explain:
- how to make a claim
- what payments and support you may receive
- where to find information about reviews and appeals.
We’ll help you find the right information at each stage of the claims process.
We’re here to make things clear, so you feel supported to focus on your recovery.
What is workers' compensation?
What is workers' compensation?
If you’ve been injured or become ill because of work in Queensland, you may be able to access workers’ compensation.
Immediate steps after an injury
Immediate steps after an injury
If you suffer an injury or illness due to your work, there are steps you should take straight away.
Injuries we cover
Injuries we cover
We know injuries and illnesses can happen in many ways at work. They might be caused by a specific incident, the type of work you do, or your working conditions. Your job doesn’t have to be the only reason for your injury, but it does need to be a significant contributing factor.
How to make a claim
How to make a claim
Everything you need to know about making a claim, what you’ll need and what to expect at each step.
How your claim is decided
How your claim is decided
When you make a claim with us, we look at a few key things to decide if we can accept it. Our goal is to make the process as clear and supportive as possible.
If your claim isn’t accepted or is closed
If your claim isn’t accepted or is closed
Sometimes a workers’ compensation claim may not be accepted, or payments may come to an end. We know this can be stressful, so we’re here to explain what happens next and where you can get support.
Worker Assist manage your claim online
Worker Assist manage your claim online
Worker Assist makes tracking your claim easy.
Support for when life gets tough
When life gets hard – whether with financial stress, health concerns or personal struggles – there's help and support available.