Provider management plan (PMP) FAQs

The online PMP is the same provider management plan you use today. The difference is that you create and submit it through Provider Connect.

With an online PMP you can:

• submit PMPs online
• track your PMP
• copy a previous PMP instead of starting from scratch
• download a PDF copy for your records. 

1. Log in to Provider Connect.
2. Select Provider management plans from the left-hand menu.
3. Select Create New PMP. 

Allied health providers who use provider management plans (PMPs) can use the online PMP.

Please note: the online PMP doesn’t currently save partially completed forms. The person who starts the PMP needs to finish and submit it in the same session.

Someone authorised by your provider practice can also complete and submit an online PMP on your behalf.  

An authorised person may include administration staff, practice management staff, allied health assistants, or therapy assistants, depending on your practice arrangements.

The online PMP should be used for allied health treatment requests covered by the relevant Allied Health Table of Costs. Some program-based or bundled treatment requests may need to be submitted using a different form. 

Yes.

You can download the Provider management plan template (PDF, 1.59 MB).

The online PMP is the same provider management plan you use today. By creating and submitting it through Provider Connect, you can send it to us quickly and track its progress online. 

You need a Provider Connect account to use the online provider management plan (PMP).

Register in Provider Connect before you create or submit a PMP. 

Before your practitioners start using the online provider management plan (PMP), make sure they’re linked to your clinic’s Provider Connect account.  

To check:

1. Log in to Provider Connect.
2. Go to Administration.
3. Select Your Practitioners.

You’ll need Administrator access to view and manage practitioners.  

Need to add another practitioner?

Register a new username online.

You’ll need your:

• P000 number
• ABN
• recent remittance number

to complete registration. 

Use your clinic account if you:

• manage provider management plan (PMP) submissions for the clinic
• need more than one person to access the account
• want to select different practitioners when submitting a PMP.

Use your individual provider account if you:

• work independently
• only need access for yourself.

Most clinics use a clinic account so more than one person can access it. 

Yes.

Each treating practitioner needs their own Provider Connect login if they’re completing and submitting an online provider management plan (PMP).

You can register a username through your clinic’s Provider Connect account or through the practitioner’s individual provider account. 

Yes.

An administrator can submit a provider management plan (PMP) on behalf of a practitioner.  

Please note: the online PMP doesn’t currently save partially completed forms. The person who starts the PMP needs to finish and submit it in the same session.  

Many practices give practitioners their own login so they can complete and submit their own PMPs. 

Register a new username online.

You’ll need your:

• P000 number
• ABN
• recent remittance number

to complete registration. 

No.

All Provider Connect accounts can access the online provider management plan (PMP).

You can also assign different access levels to users, including Administrator or Billing access. Choose the access that best suits your practice. 

If you’ve not yet registered, head to our Register as a provider page and follow the prompts.

If you’re having trouble logging in, go to the Provider Connect login screen:

• select Forgot your username?
• or select Forgot your password?

Follow the prompts to recover your account details.

Watch our how-to videos if you need more help.

If you’re still having trouble, email us or call 1300 927 928. 

When creating a provider management plan (PMP), have these details ready:

• the worker’s claim number
• the worker’s first and last name
• treatment information
• recovery goals and outcomes
• any barriers affecting recovery
• details of the services you’re requesting. 

Submit a provider management plan (PMP) before providing treatment that requires prior approval, or when you need approval to continue treatment after you’ve used any pre-approved treatment available for your service type.

This helps avoid delays and gives us the information needed to review your request.

Check the current allied health fees and table of costs for more information.

Any personal, work, health or social factors that may affect the worker’s recovery or return to work, and any recommendations to help address them, such as further assessments, referrals, or support services.

Any concerns about the worker’s current medications or treatment that may need follow-up with their treating doctor or other healthcare providers.

A good PMP is developed with the worker. Involve them early and make sure they understand their injury, recovery goals and what to expect during their recovery.

Work together to set clear goals that support recovery and return to work. When workers help set their own goals, they’re more likely to stay engaged and take an active role in their recovery.

Goals should focus on practical, measurable improvements in:

• daily activities
• function and capacity
• return to work
• participation in community and everyday life.

Include these goals in the provider management plan (PMP) where they’re relevant to the worker’s recovery.

The PMP should also explain how the worker will be supported to manage their recovery between appointments. This may include:

• a home exercise program
• activity planning and pacing
• healthy sleep habits
• pain management strategies
• other self-management approaches suited to the worker’s needs. 

No.

You only need to provide a report if we ask for one, or if you’ve spoken with us, and we both agree it’s helpful to document the worker’s progress.

A clinical report can support your request, but it doesn’t replace a provider management plan (PMP) when a PMP is needed.

If we need more information, we may ask you for a clinical report separately.

For information about report types and fees, see the current allied health fees. 

The online provider management plan (PMP) checks the information you enter against our records.

If the details don’t match, check:

• the claim number
• the spelling of the worker’s first and last name
• for any extra spaces or characters. 

You only need to complete fields that apply to the worker’s circumstances.

However, there are required fields on the online provider management plan (PMP) that you must complete before you can submit an online PMP.

The question mark (?) icons on the online provider management plan give you extra help and guidance as you complete the form.

Click the icon if you need help with a question or field. 

Before submitting, make sure:

• you’re signed in to Provider Connect
• you’ve entered the correct claim number
• the worker’s last name matches our records
• you’ve completed all required fields
• you’ve selected the correct declaration option
• you’ve ticked the declaration checkbox. 

No.

When you submit a provider management plan (PMP) online, it goes straight to our system. You can then track its progress in Provider Connect at any time. There’s no need to call us for submission checks or updates. 

Yes.

An authorised person can submit a provider management plan (PMP) on behalf of a provider.

An authorised person may include administration staff, practice management staff, allied health assistants, or therapy assistants, depending on your practice arrangements.

Select Authorised Person in the Declaration section and complete the required declaration before submitting.

Yes.

Once you’ve submitted your online provider management plan (PMP), you can download a PDF copy from the dashboard. Select Generate PDF. 

No.  

There’s no need to email a separate copy of your provider management plan (PMP) to a Claims Advisor. Once you submit the online PMP through Provider Connect, it’s automatically sent to the Claims Advisor’s inbox for review and action.

When you submit an online provider management plan (PMP) in Provider Connect:

• you’ll receive a PMP reference number
• your PMP will appear in the dashboard. 

Yes.

You can track online provider management plans (PMPs) through the Provider management plans dashboard in Provider Connect.

The dashboard shows your PMP status and date updated. 

You can only track provider management plans (PMPs) submitted using the online PMP form.

PMPs submitted as PDF uploads, by email, or through other channels, don’t appear in the dashboard and can’t be tracked online. 

Yes. This functionality exists only with the online provider management plan (PMP).

Select Copy PMP next to a previously submitted online PMP.

Review and update all information before submitting the new PMP. 

The Provider management plans dashboard stores your current and previous online PMPs.

From the dashboard, you can:

• view previous online PMPs
• copy a previous PMP
• download PDF copies
• check your plan’s status. 

Use the online provider management plan (PMP) for allied health treatment requests covered by the current allied health fees.

If your request includes program-based treatment, bundled services, or items not listed in the current allied health fees use the non-surgical treatment form (PDF, 0.28 MB) instead.  

This may include back pain programs, pain management programs, multidisciplinary treatment, drug and alcohol treatment, or other coordinated treatment programs. 

Try:

• logging out and logging back in
• checking you’re using the correct Provider Connect account
• refreshing your browser.

If the problem continues, contact us on 1300 927 928.

Check that:

• the provider is linked to the practice
• you’ve selected the correct practice
• the provider has accepted any required invitations. 

Before creating a provider management plan, check the practice name shown in the top left corner of Provider Connect.

Make sure you’ve selected the correct practice for the online provider management plan (PMP) you’re submitting. 

If you’re having trouble with an online provider management plan (PMP):

1. Check that you’ve entered the correct claim number and worker details.
2. Review any validation messages shown on screen.
3. Use the help icons throughout the form for guidance.

If you still need help, call us on 1300 927 928.