How to invoice us

To get paid, the first step is to register with us as a service provider.

Submitting an invoice

The fastest way to get your invoice processed is to submit it via Provider Connect.

For a step by step guide on how to create an invoice online, watch our video.

For practices submitting a high number of accounts our electronic invoicing system provides a fast and efficient option. Contact us now to get started.

Invoice requirements

Before submitting your invoice check that:

• a current Work Capacity Certificate is on file for the worker to cover the date of your services
• the correct item code and fee is used
• the services are approved
• your invoice is valid, as outlined below.

Goods and Services Tax (GST)

For more detailed information on GST, including general requirements and which services GST applies to, please refer to the ATO website.

If your invoice has the incorrect GST amount listed, we may ask you to re-issue your invoice.

Two-month time frame

Invoices must be submitted within two months after the treatment is completed (date of service).

This time frame is a legislative requirement, so we can‘t pay you if your invoice is submitted outside this time.

We recommend you monitor your payments via Provider Connect and contact us about missing payments.

How we pay

We only pay by electronic funds transfer (EFT) into your bank account.

When you register as a service provider, you must provide your bank account details. If these change, please update them in Provider Connect.

Unpaid invoices

If you‘ve submitted an invoice and it hasn‘t been paid, don‘t resubmit the invoice.

Check the payment status (PDF, 1.054 MB) in your Provider Connect account. You can do this by searching by claim number, invoice number and/or service date.

If you can't find confirmation of our payment in Provider Connect, call us within two months of the date of service on 1300 927 928.

Invoices before a claim decision

If you provide a service prior to a claim being decided, you can:

• invoice the patient directly. If the claim is accepted, they may then be reimbursed by us.
• hold the account. If the claim is accepted, you may then submit your invoice to us.