Reporting

Medical reports

We may ask you for a medical report to help decide or manage a claim. This is so we can learn more about your patient’s work-related injury and current work capacity.

In report requests, we'll ask about:

• the 'event' that caused the injury
• previous or similar injuries
• the worker's capacity
• your treatment recommendations
• details of the rehabilitation and return to work plan, including time frames.

At times, we may ask if a permanent impairment is expected as a result of the work-related injury. We might also ask you to conduct an assessment, which you can find out more about in the guidelines.

Payment

Requested reports are paid for based on the item codes listed in the fee schedule. The amount can vary depending on what we ask for in the report and how quickly it's provided to us.

Please provide your report and invoice to us within 30 days of the examination. Getting us your report as quickly as possible means we can support your recommendations and help your patient faster.

Learn more about  how to invoice us.

Privacy and freedom of information

Information you give us becomes part of the claim file, which may be requested and read by other people. This might include claims staff, our network of advisory doctors, specialists at the Medical Assessment Tribunals, or during legal proceedings.

We're also required to release information if it's asked for and required by law (e.g. a freedom of information request). These requests are usually from the worker or an employer.

Learn more about privacy and right to information.

Release of sensitive information

When information might be harmful to someone’s health or well-being, we release the information to a medical practitioner. After reviewing the supplied information, it's your decision to release, discuss or hold back the information.