Vision, values and goals
WorkCover Queensland strives to be the best workers' compensation insurer and make a positive difference to people’s lives.
Our vision
To be the best workers’ compensation insurer and make a positive difference to people’s lives.
Our values
- Deliver with heart
- Own the outcome
- Best together
- Unlock what's possible
Our goals
People and culture
Build an empowered, purpose‑driven and accountable workforce and culture that drives outstanding outcomes and performance.
Customer centricity
Defined by our purpose, leverage the combined capability of our people, streamlined processes and customer-focused ethos to deliver personalised, consistent and supportive services.
Technology and innovation
Bring together contemporary, inter-connected systems that reduce administration overhead, deliver insights and tailored support and service delivery.
Stakeholders and partners
Leverage our partners, employers and stakeholders to enhance performance and uplift prevention, recovery and injured worker outcomes.
Operational excellence
Build efficient, consistent and repeatable operations through clear processes, data driven decisions and a culture of continuous improvement.
Risk and financial sustainability
Strengthen governance, controls and financial stewardship to reduce risk, ensure transparency and long term scheme sustainability.
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