Question 1

How do I register for Worker Assist

Accepted Answer

Register for Worker Assist

Question 2

What do I need to register Worker Assist

Accepted Answer

To create your Worker Assist account you will need: Your email address (this will be your username) Your claim number Your contact details A password Once you have registered, you will be taken to your Worker Assist homepage, and you will receive an email from WorkCover confirming your registration was successful.

Question 3

What will I have access to once I am registered for Worker Assist?

Accepted Answer

You will have access to any payment information, appointments, remittances and details of your claim. You can view, download or print your remittance notices. You will also have access to change your preferences on how you wish to be notified when a new remittance notice is available.

Question 4

I have forgotten my username. What do I do?

Accepted Answer

Please call us on 1300 927 928 between 8 am and 5.30 pm, Monday to Friday. If you call outside these hours, you can leave a message and we will respond to you within one business day. Alternatively you can send us a fax on 1300 651 387, or email us at info@workcoverqld.com.au (note that you are unable to send attachments to this email address).

Question 5

How long does it take for the money to transfer into my account after the remittance is posted online?

Accepted Answer

Please allow 24–48 hours for funds to transfer electronically. If the money has not appeared in your bank account after this time, please call us on 1300 927 928 . Make sure your have the remittance reference number ready.

Question 6

Will I continue to receive paper remittances while I have access to remittances online?

Accepted Answer

If you have already provided us with your EFT details you will no longer receive paper remittances. You will only continue to receive paper remittance if you currently receive payment by cheque.

Worker Assist FAQs

Support for when life gets tough

Registering

Availability and support

Remittances and claim information

Worker Assist FAQs

Support for when life gets tough

Registering

How do I register for Worker Assist

What do I need to register Worker Assist

I have more than one claim. Do I need to register for each one?

What will I have access to once I am registered for Worker Assist?

Availability and support

What phones and operating systems does the app support?

Will support be available?

How do I change my password?

I have forgotten my password. What do I do?

I have forgotten my username. What do I do?

Remittances and claim information

I have registered for Worker Assist and I have stopped receiving remittances. Why is this?

How do I print or save a remittance?

How do I know when there is a new remittance available for viewing?

I have received money into my account. How do I know which claim or remittance this money belongs to?

How long does it take for the money to transfer into my account after the remittance is posted online?

I want to change my bank account details, how can I do this?

Will I continue to receive paper remittances while I have access to remittances online?

How do I let the ATO know if I am receiving payments from WorkCover and my employer once I start suitable duties back at work?