Claiming for travel costs

We may be able to reimburse you for ‘necessary and reasonable’ travel and related expenses connected to your claim.  

All costs must be pre‑approved by us, and reimbursement limits apply.  

What we cover

We can reimburse claim-related costs for travel to attend:

• medical and rehabilitation treatment
• Medical Assessment Tribunal appointments
• independent medical examination appointments.

We may also reimburse other reasonable costs related to your claim, like:

• parking
• meals, if you need to travel for a full day or stay overnight (limits apply)
• chemist expenses, including medication.

What we don’t cover

We can’t reimburse travel costs for:

• one-way trips of less than 20km
• travel to a provider further away if a closer one is available.

How to get reimbursed

Information we need

You’ll need to give us your bank details and keep your original receipt.  

Make sure you write your name and claim number on each receipt.  

Gather these travel details:

• time and date of travel
• zones travelled (for train or bus)
• pick‑up and destination locations (for taxis or rideshare)
• purpose of your travel
• provider’s name if you attended an appointment
• distance travelled.

Applying for reimbursement

Send your receipts and travel details using one of these options:    

• Worker Assist app
• Online upload
• fax: 1300 651 387  
• post: GPO Box 2459, Brisbane Qld 4001.