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Workplace facilitated discussions

A workplace facilitated discussion is a meeting conducted by an approved, suitably qualified, and accredited return to work services provider to resolve significant barriers in the workplace and support workers and employers in their return to work efforts.

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When life gets hard – whether with financial stress, health concerns or personal struggles – there’s help and support available.

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Key points

  • The discussion is facilitated in a supported environment to support the worker and their employer in agreeing on a plan for a healthy and safe return to work.
  • This service is delivered by a return to work services provider who is accredited and appropriately qualified to moderate the discussions.
  • Parties generally involved in a workplace facilitated discussion can include the worker, their support person, the employer, their line manager and/or supervisor and treating medical and allied health providers if desired.

When is a facilitated discussion suitable?

  • Resolving workplace disagreements and repairing and/or maintaining relationships.
  • Support the development of Suitable Duties Programs or Return to Work Plans.
  • Facilitated agreement on recovery strategies and expectations resetting.
For workers

For employers

For providers

Meeting location

  • Location will be agreed upon by all parties - can be face-to-face, at the workplace, or remotely via phone or video as appropriate
  • The meeting aims to understand issues impacting recovery, identify solutions, and develop an action plan with agreed timeframes.
  • The plan should be agreed to by all parties and follow-up may occur to ensure the action plan is implemented.

Fee information for providers

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